At Reverie Canvas, we strive to ensure your satisfaction with our platform and services. If you are not completely satisfied with your purchase, we offer a refund under certain conditions outlined in this policy.
1. Eligibility for Refund:
- Subscription Plans: Refunds may be issued for subscription fees within 14 days of the initial purchase if you are dissatisfied with the service and have not used more than 10% of the subscription period.
- One-Time Purchases: Refunds for one-time purchases, such as digital downloads or premium features, may be provided within 14 days of the purchase date, provided the product has not been extensively used or altered.
2. How to Request a Refund: To request a refund, please contact our customer support team at info@reveriecanvas.com with your purchase details and a brief explanation of the reason for the refund request. Refunds are typically processed within 7-10 business days of approval.
3. Exceptions:
- Custom Orders: Refunds are not available for custom orders or services tailored to individual requirements unless there are significant defects or errors.
- Third-Party Purchases: For purchases made through third-party platforms or vendors, refunds are subject to their respective refund policies.
4. Refund Process: Upon approval of your refund request, the refund will be issued to the original method of payment. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.
5. Contact Us: If you have any questions or concerns about our refund policy or the refund process, please contact us at info@reveriecanvas.com.
6. Changes to the Refund Policy: We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By using Reverie Canvas and making purchases through our platform, you acknowledge that you have read, understood, and agree to be bound by this refund policy.